Your Burning Questions Answered! 🔥

Support

When can I bug you for help? I mean... how available is your support? 🆘

We're like your favorite coffee shop - always ready to perk you up! Here's when you can catch us:

• 8:30 am to 5:30 pm (UK time), Monday to Friday
• Choose your communication flavor:
  • Slack channels (for instant messaging goodness)
  • Email (for the old school cool)
  • Video conferencing (for face-to-face chats)
  • Quick video demos (because sometimes seeing is believing)

We're here to caffeinate your PIM experience! ☕

What kind of magic can your support wizards work? 🧙‍♂️

Our support team is like the Hogwarts of PIM:

• We'll help set up your PIM system (no magic wand required, but equally magical)
• Get you up and running faster than you can say "Quidditch"
• Available for any issues or queries (even if you've just forgotten where you left your data)

But here's the real magic trick: After our extensive setup and training, you'll be using the PIM like a pro! It's why we offer this initial setup for free. We're basically turning you into PIM wizards yourselves!

Do I get my own PIM BFF (aka account manager)? 🤝

You bet your bottom dollar you do! We're all about that personal touch:

• Every account gets its own dedicated account manager
• No chatbots or automated support lines here (we tried teaching robots to use PIM, but they kept trying to organize their own data)
• At least one team member ready to help faster than you can say "product information"

We pride ourselves on our customer care. It's not just a service, it's a friendship! (Okay, maybe that's a bit much, but you get the idea)

Still have questions? Feeling like you need a PIM in your life? Or just want to chat about the weather? We're here for all of it! Reach out and let's start your OneTimePIM adventure! 🚀🎉