🤝 Your PIM Support Questions Answered
⏰ What are your support hours and channels?
Our dedicated support team is available when you need them:
- 🕣 Business Hours: 8:30 AM to 5:30 PM (UK time), Monday through Friday
- 💬 Real-Time Communication: Dedicated Slack channels for immediate assistance
- 📧 Email Support: Comprehensive ticket system for tracking and resolving issues
- 📱 Video Assistance: Screen sharing and video conferencing for complex questions
- 🎥 Visual Guidance: Custom video walkthroughs for specific processes
We believe responsive support is essential to your success, which is why we offer multiple communication options tailored to different needs and preferences.
🔧 What services does your support team provide?
Our comprehensive support includes both technical assistance and strategic guidance:
- 🚀 Implementation Expertise: Complete system setup and configuration
- 📊 Data Migration: Assistance with moving and transforming your product information
- 👨🏫 User Training: Customized education for different roles within your organization
- 🔄 Integration Support: Help connecting OneTimePIM with your business ecosystem
- 🛠️ Troubleshooting: Rapid resolution of any technical issues
- 💡 Best Practices: Strategic advice for optimizing your product information workflows
Unlike typical software vendors who provide basic technical support, our team serves as PIM implementation partners committed to your operational success.
👤 Will I have a dedicated account manager?
Personalized service is fundamental to our support philosophy:
- 🤝 Dedicated Contact: Each client is assigned a specific account manager
- 🧠 Business Knowledge: Your account manager builds understanding of your specific needs
- 🔄 Consistent Communication: Enjoy continuity without repeating your requirements
- 📈 Strategic Partnership: Receive ongoing advice for maximizing PIM value
We don't believe in anonymous support tickets or chatbots. Your dedicated account manager serves as your advocate within our organization, ensuring your specific needs are understood and addressed.
Our support philosophy is built on the understanding that successful PIM implementation is a journey, not a transaction. From initial setup through ongoing optimization, our team remains committed to your success with personalized, expert guidance.
Ready to experience support that exceeds expectations? Contact us today to discuss how OneTimePIM can transform your approach to product information management with our unmatched combination of powerful technology and dedicated expertise.