Frequently Asked Questions

Support

• How readily available is the support?

  We are available from 8.30 am to 5:30 pm (UK time) Monday to Friday for support. Depending on each user’s preferences we offer support through Slack channels (instant messaging), email, video conferencing or sometimes quick video demonstrations to help you.

• What type of things can support help me with?

  As part of every package we offer, we give each customer as much time as they need and as much support as they need to set up the PIM system and get it up and running. Once that is done we are readily available for any issues or queries. However, we believe that with our extensive setup and training you will be able to use the PIM seamlessly within your organisation. This is why we offer this initial setup for free.

• Do I get an account manager?

  Yes. Every account gets its own account manager they may speak to one on one. We don’t use automated support chatbots or a support line. We pride ourselves in our customer care and there will be at least one member of our team ready to help you as quickly as we can.