Frequently Asked Questions


  • What is PIM?

    A Product Information Management system is software designed to store all of a company’s products and the bits of data associated with them, and then distribute that information anywhere that it is needed. For more detail, check out our “What is PIM?” page.

  • Is it hosted on the Cloud?

    Yes. It is hosted on Microsoft Azure which means it is extremely reliable and has the potential for unlimited scalability. It also means we can retrieve a backup from any moment in time in the last 2 weeks.

  • Do view-only users count in the pricing structure?

    No. We only charge for users who edit the data. We don’t charge extra for people who are simply accessing it.

  • Is there a risk of draft data appearing on my website before it is ready?

    No. You can set the connectors or API exports up in such a way that only ‘published’ data is transferred to your website. This means you can make edits to your product data knowing that your website won’t be updated until these edits are fully ready and you publish them.

  • Can we speak to a client of yours to talk about their experiences with OneTimePIM?

    Yes, of course. We are proud of the work we do and we uphold ourselves to very high standards of customer care. For this reason, we would be happy to let you talk to existing clients about their experiences.

  • Is there a minimum period? What is the withdrawal procedure?

    We ask for a minimum of one year’s contract, paid monthly or annually. This is because it takes a lot of commitment from our end to work with your organisation to ensure the PIM is set up perfectly and works well for your company. We believe that by giving us the time to work with you to ensure you maximise the PIM’s potential, you will stay as a customer because it will be so beneficial to your business. However, you own the data and if you do decide to stop after the initial year, we just ask for a month’s notice.

  • Can you tell us about your company?

    Electrika is a software company that has been operating since 1996. We provide free estimating tools to electrical contractors and collaborate with some of the largest manufacturers in the electrical industry to manage their product data. This experience led us to create a more general-use Product Information Management (PIM) system, which is now known as OneTimePIM. To learn more, visit our 'About Us' page.

  • Can you handle ETIM classification?

    Yes. We can and have done work with companies to manage their ETIM data. We include this as part of our free setup and support. We have been recognised as some of the very best in the field in this area.

  • Is there a free trial?

    Yes. Generally, we like to meet you first to discuss your requirements and how OneTimePIM will be able to help with your particular business. We then build a sample entry so you can see your own data within the PIM and then give you access to this account to look around the PIM for yourselves.

  • Why PIM if I already have an ERP?

    There are several key differences between a PIM and an ERP, but to summarise, an ERP does not have the same capabilities for storing, managing and distributing product information as a PIM system does.