Your general PIM Questions Answered

What exactly is PIM?

Product Information Management (PIM) is a specialised system designed to centralise all your product data in one organised location. It serves as your single source of truth — collecting, managing, enriching, and distributing every piece of product content across all your sales channels. For a comprehensive overview, visit our "What is PIM?" page.

How is the data hosted?

OneTimePIM is built on Microsoft Azure's enterprise-grade cloud infrastructure, providing:

🛡️ Industry-Leading Security — Enterprise-grade protection and reliability

🚀 Unlimited Scalability — Grows seamlessly as your product catalogue expands

🔄 Comprehensive Data Protection — Point-in-time recovery for the past 2 weeks, weekly backups maintained for 2 years, and geo-redundant storage for disaster recovery

Will draft product data appear on my website?

No. OneTimePIM implements a robust publishing workflow that gives you complete control over what data reaches your customer-facing channels. Our connectors and API exports can be configured to distribute only published data, allowing your team to work on content without affecting live products. Edit, refine, and perfect your product information with confidence.

Can I speak with your existing clients?

We're proud of our client relationships and happy to arrange reference calls with businesses similar to yours. Our clients consistently praise our implementation approach, support responsiveness, and the transformative impact PIM has had on their operations. Contact us to arrange a conversation with companies in your industry.

What are your contract terms?

We structure our agreements to align with successful implementation and value delivery:

📝 Initial 12-Month Commitment — With monthly or annual payment options

🤝 Investment in Your Success — This allows us to provide comprehensive setup and training

📊 Data Ownership — You always retain complete ownership of your data

Who is behind OneTimePIM?

OneTimePIM is developed by Electrika Ltd, a technology company established in 1992. We began by creating estimating tools for electrical contractors and helping major manufacturers manage complex product data. This deep expertise in product information challenges led to the development of OneTimePIM. Visit our "About Us" page for our complete story.

Do you support ETIM classification?

Yes — we're recognised industry experts in ETIM implementation. OneTimePIM fully supports ETIM classification as a core feature, and we include ETIM setup as part of our standard implementation package at no additional cost. Our system handles the complete ETIM structure, including multi-language support and standards compliance.

Can I try the system before committing?

Absolutely. Our evaluation process includes:

  1. An initial consultation to understand your specific requirements
  2. Setup of a custom demonstration environment using your actual product data
  3. Guided access to experience the system with your own information
  4. Opportunity to test specific workflows relevant to your business

I already have an ERP. Why do I need PIM?

While ERP systems excel at operational and financial management, they typically lack specialised product information capabilities:

💼 Different Focus — ERPs handle transactions; PIMs handle product content enrichment

🖼️ Digital Asset Management — PIM provides robust management for product images and media

📤 Multi-Channel Distribution — PIM offers tools specifically designed for product content distribution

👥 Collaboration Features — PIM delivers specialised workflows for product data teams

PIM complements your ERP by creating a dedicated environment for managing the rich product information today's marketplace demands. The systems work together: ERP handles operations while PIM manages the complete product content lifecycle.